How can we help you?

Common questions, troubleshooting tips, and direct human support — whichever you need.
Why ask us for a quote

Honest numbers, upfront.

Getting started

New to Launch Website? Find your way around — from picking a template to going live.

Account & billing

Manage your account, update payment, view invoices, or change your plan.

Technical help

Troubleshoot common issues — errors, slow pages, email problems, and more.
Support FAQ

Quick answers, real solutions.

First, refresh the page and clear your browser cache. If the error persists, email us with a screenshot, the URL, and the time it happened. Most issues are resolved within a few hours.
After launch, you receive a 20-minute video walkthrough of your admin panel. For WordPress sites, you log into /wp-admin and edit pages directly. We are happy to walk you through it again any time.
Use the "Forgot password" link on the login page. If you do not receive the reset email within 5 minutes, check your spam folder or contact support.

Yes. Small edits are usually free within the first 14 days after launch. After that, hourly editing or a maintenance plan covers ongoing updates.

Email us with what you want to add. We will check compatibility, install it on a staging site first, test it, then push to live. This protects your site from broken updates.

This is usually a DNS or SMTP configuration issue. Send us the details and we will check your DKIM, SPF, and DMARC records. Setup of authenticated email is included with most maintenance plans.

Yes. Slowness is usually caused by unoptimised images, too many plugins, or a slow host. We run a free speed audit on request and can implement a fix package.

Email us with at least 7 days notice before your next billing cycle. We will pause or cancel and confirm in writing. No hidden fees.